Customer Success at CentralReach: A Conversation with Dr. Judy Sloop

By Todd A. Ward, PhD, BCBA-D

bSci21Media, LLC

I recently had a chance to talk with Dr. Judy Sloop, Vice President of Customer Success at CentralReach.  We discussed how Dr. Sloop and her team ensures that customers have the support they need in order to maximize their use of the CentralReach practice management platform for ABA agencies.  Of particular note is the ability of CentralReach to receive ongoing feedback from customers, and quickly customize the platform to the unique challenges of particular agencies. We discuss how the process works across multiple areas of the platform including billing, clinical treatment, scheduling, and Human Resource management.

Be sure to check out the full interview in the video above, and visit CentralReach.com to get a demo of the platform!  Also be sure to subscribe to bSci21 via email to receive the latest articles directly to your inbox!

About CentralReach
Founded in 2012, CentralReach develops innovative technology and tools for therapy-based organizations in applied behavior analysis, early intervention, education, as well as speech, occupational, and physical therapies. CentralReach serves over 30,000 therapy-focused professionals with its leading-edge software for practice management and data collection built by a team of clinicians and technologists. It also provides full-service implementation and ongoing support to help organizations grow and thrive. For more information, please visit centralreach.com.

Todd A. Ward, PhD, BCBA-D is the President and Founder of bSci21Media, LLC, which owns the top behavior analytic media outlet in the world,  bSci21.org.   bSci21Media aims to disseminate behavior analysis to the world and to support ABA companies around the globe through the Behavioral Science in the 21st Century blog and its subsidiaries,   bSciEntrepreneurial,   bSciWebDesign, bSciWriting,   bSciStudios and the ABA Outside the Box CEU series.  Dr. Ward received his PhD in behavior analysis from the University of Nevada, Reno under Dr. Ramona Houmanfar.  He has served as a Guest Associate Editor of the Journal of Organizational Behavior Management, and as an Editorial Board member of Behavior and Social Issues.  Dr. Ward has also provided ABA services to children and adults with various developmental disabilities in day centers, in-home, residential, and school settings, and previously served as Faculty Director of Behavior Analysis Online at the University of North Texas.  Dr. Ward is passionate about disseminating behavior analysis to the world and growing the field through entrepreneurship. Todd can be reached at [email protected]