don't blame the customer

If You’re Not Following this Rule, You’re Not Delivering Excellent Service

November 28, 2017 bsci21 0

Jess Graham, M.S. bSci21 Contributing Writer As the service manager for a customer-facing organization, I have one rule in my team that we all follow (no matter how difficult): Don’t blame the customer! Every single […]

Society

The “A-B-Cs” of Homelessness

April 19, 2018 2

Harla B. Frank, M.S., BCBA bSci21 Contributing Writer We have come dangerously close to accepting the homeless situation as a problem that we just can’t solve. — Linda Lingle We’ve all seen them – the […]

Lifestyle

Five Inspirational Quotes by Behavior Analysts

January 6, 2016 9

By Chelsea Wilhite, M.A., BCBA bSci21 Contributing Writer During my readings I often come across interesting passages; sometimes they are motivating, sometimes insightful, and sometimes even sad. I always think I will remember the quote […]

ABA Practice

Ways You Can Spread Autism Awareness Beyond the Month of April

May 4, 2018 0

Zachary H. Morford, PhD, BCBA-D Lucero Neri-Hernandez, MS, BCBA Todd A. Ward, PhD, BCBA-D bSci21 Media, LLC April is autism awareness month. Launched over two decades ago by the Autism Society, the whole month is […]

ABA Practice

When “First, Then” isn’t working.

May 4, 2017 2

By Leanne Page, M.Ed., BCBA bSci21 Contributing Writer “I’m still waiting for the First, Then strategy to work. Every day I say “First car seat, then book. But getting my son into the car seat […]

ABA Practice

Dr. Pat Friman on the Behavioral Observations Podcast

September 21, 2016 0

By Matt Cicoria, M.S., BCBA Host, The Behavioral Observations Podcast In Session 10 of The Behavioral Observations Podcast, I speak with none other than Dr. Pat Friman. Pat is the Vice President of Behavioral Health Services at Boys Town as […]

ABA Practice

Helping your child find a voice through ABA services.

March 2, 2018 1

Todd A. Ward, PhD, BCBA-D Leanne Page, M.Ed, BCBA bSci21Media, LLC Verbal Behavior is all about language. It’s about communication. Within any early intervention or ABA program, a major (if not THE major) goal is […]