don't blame the customer

If You’re Not Following this Rule, You’re Not Delivering Excellent Service

November 28, 2017 bsci21 0

Jess Graham, M.S. bSci21 Contributing Writer As the service manager for a customer-facing organization, I have one rule in my team that we all follow (no matter how difficult): Don’t blame the customer! Every single […]

Ivory Tower

Positive vs. Negative Reinforcement is Useless!

October 7, 2015 8

By Todd A. Ward, PhD, BCBA-D Founding Editor, bSci21.org The distinction between positive and negative reinforcement is useless! That was the conclusion published by Baron and Galizio in The Behavior Analyst. Though Jack Michael was the first […]

Business/OBM

Bridging the Employment Gap for Young Adults with Autism

July 11, 2017 0

POMPANO BEACH, July 11, 2017 – Finding gainful employment after completing school is not easy for young adults but for those on the autism spectrum, it is a significantly larger struggle to find employment once […]

Society

An Informal Analysis of Impostor Phenomenon and Psychological Inflexibility: Getting Your ACT Together!

January 12, 2018 2

By Nelly A. Dixon, Ed.D, BCBA Kaplan University “Will the real _____ please stand up?” is a famous tagline from the gameshow, To Tell the Truth (Goodson-Todman, 1956) in which each individual in a panel […]

Society

Transgender People and Behavior Analysis’ Dark Past

June 2, 2015 12

By Chelsea Wilhite, M.A., BCBA (chelsea.wilhite@gmail.com) bSci21 Contributing Writer As Caitlyn Jenner makes her debut on the July cover of Vanity Fair, followers are cheering her bravery for showing the world the person she truly […]

Society

A New Token Economy in Professional Soccer

September 3, 2015 2

By Todd A. Ward, PhD, BCBA-D Founding Editor, bSci21.org Many in the world of professional soccer feel that players are disrespecting the game with various displays of unsportsmanlike conduct, such as taking dives just to […]

ABA Practice

Making a Difference: A Week in the Life of the Behavior Analyst

September 4, 2017 10

Harla B. Frank, M.S., BCBA bSci21 Contributing Writer What counts in life is not the mere fact that we have lived. It is what difference we have made to the lives of others that will […]