don't blame the customer

If You’re Not Following this Rule, You’re Not Delivering Excellent Service

November 28, 2017 bsci21 0

Jess Graham, M.S. bSci21 Contributing Writer As the service manager for a customer-facing organization, I have one rule in my team that we all follow (no matter how difficult): Don’t blame the customer! Every single […]

Business/OBM

Why people quit your company and how behavior analysis can slow the revolving door at ABA service providers.

January 14, 2016 1

By Daniel B. Sundberg, PhD bSci21 Contributing Writer Sometimes people quit. In the world of ABA service providers, employee turnover seems to come with the territory. You have probably been there before, or maybe you […]

Business/OBM

Preventing Credit Card Fraud with Goal Setting and Prompting

October 3, 2018 0

Todd A. Ward, PhD, BCBA-D bSci21Media, LLC Chris Downing Jr., Nicole Capriola, and Scott Geller recently published a study in the Journal of Organizational Behavior Management on the effects of goal-setting and prompting to increase the likelihood […]

Business/OBM

Supporting Lean Learning with Behavioral Skills Training and ACT

June 26, 2020 1

Todd A. Ward, PhD, BCBA-D, LBA President, bSci21Media, LLC According to the Harvard Business Review, corporations spend over $350 Billion each year on staff training. Yet, only a small fraction of employees believe their trainings […]

Lifestyle

Strategies to get your kids to school on time.

March 16, 2018 0

By Leanne Page, M.Ed, BCBA bSci21 Contributing Writer “Dear Behavior BFF, I have the hardest time getting my kids to school on time in the mornings. The whole morning will go pretty okay until it’s […]

Society

How Applied Behavior Analysis is Tackling Childhood Obesity

June 19, 2015 0

By Todd A. Ward, PhD, BCBA-D Founding Editor, bSci21.org According to the Centers for Disease Control and Prevention, childhood obesity in the United States has more than doubled since 1980 to 18% for children aged 6-11, and […]